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Posts Tagged ‘Customer testimonial’

Why one traveler keeps coming back to Friendly Planet Travel

posted: Jun 15, 2011 by: with: No Comments

It’s the shout-outs of travelers like Sue Phillips of Solana Beach, Calif., who provide the motivation for me to continue to do my day job — designing extraordinary group tours to exotic destinations for adventue-seeking travelers like you.

She’s already been on three Friendly Planet Travel tours and has two more booked. Sue, I hope you’re taking advantage of our Refer-a-Friend program!

Sue came to my attention when she sent me an e-mail after returning from Friendly Planet Travel’s Peru, Ecuador and the Galapagos Islands tour. I copied it (verbatim) below.

“Fabulous trip! Can’t say enough for Friendly Planet tours. Everything is a shiny 5 stars! We’ve also been to China and Vietnam previously and they were amazing trips. We will be going to India with Friendly Planet in February and really looking forward to it. We are taking our 8 year old grandson in July to Mediterranean 3 Continents trip with Friendly Planet. He is very interested in Greek Mythology, so this will be a special trip!” — Sue Phillips, Solana Beach, Calif.

Sue, I’m delighted to hear that you keep returning to Friendly Planet Travel again and again! We work very hard to earn your trust, and everyone in the office sends you a huge thank you for your loyalty, and we promise to keep working hard every day to make your vacations special.

And be assured your grandson is going to be the star of his class when he returns to school in September. We’ll make sure of that. Thank you for your note, it certainly made my day.

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Disability, wheelchair doesn’t stop traveler from experiencing a Taste of China

posted: Jun 7, 2011 by: with: No Comments

I can’t imagine a more glum situation than sustaining an injury, especially one that hinders you from walking, right before a vacation.

But that’s what happened to Dorothy Kellher from Palm Beach, Fla. right before she went on Friendly Planet Travel’s Taste of China tour.

However, two fractures in Dorothy’s hip didn’t slow her down. After weighing her options, she decided to use a wheelchair and go on the tour. And she doesn’t regret her decision for a second.

Friendly Planet Travel’s tour guides took excellent care of Dorothy and made sure she had just as great of an experience as everyone else in her group.

But enough of me telling you why Dorothy enjoyed Friendly Planet Travel’s Taste of China tour so much. I pasted the e-mail below (verbatim) she sent to me when she returned to tell you all about it herself.

“I was planning to cancel my participation in the tour, having recently sustained two fractures in my right hip. At the last minute, hoping I would not be a drag on the rest of the group, and being assured that a wheelchair would be made available, I made the trip. The accommodations, food and service at all the hotels were first-class. The optional tours were too good to miss. The guides did a fantastic job in keeping us informed as to what we were visiting, and, more importantly, in continually checking that we were enjoying every experience to the max. We were given excellent opportunities to indulge in shopping, but were never pressured to buy. All our guides made sure I was part of the group at all times, and my temporary disability proved no drawback. My use of the wheechair was discarded after I reached the top of the Great Wall with the help of my cane. You are fortunate to have Peter Pi as a national guide. Both he and Jon Wang went way beyond their duties to befriend every tour guest. For me the tour gave new meaning to ‘The Experience of a Lifetime!’ Thanks Friendly Planet.” — Dorothy Kelleher, Palm Beach, Fla.

Dorothy, I’m so happy that you had a wonderful time on your trip! I hope you recover quickly from your injuries and are able to join us on another tour in full health.

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