Hearing what a wonderful job our tour guides do always makes me proud. I love getting feedback about our trips, and I recently received some rave reviews about our Ecuador and the Galapagos Islands tour.
I wanted to share one with you from a couple who found their tour guide to be above and beyond their expectations.
"In writing our evaluation, we did not have enough room to tell you about our guide, Patricio. He was, without a doubt, the most friendly, patient, and knowledgeable guide we have had out of many tours we have taken. We hope that you will pass this information on to the Friendly Planet office in Ecuador, as we feel that he should be given special recognition for the superb representation of your company. We had two medical emergencies with travelers in our group. He was able to get doctors for them and arrange for one of them to join our trip the next day.(The other man refused treatment, as this wasw an on-going medical problem, and was fine the next morning.) Another time, while telling us of the exportation from Ecuador of roses, he asked our driver, Jose, to stop for a moment. He came back a few minutes later with roses for all of the women on the bus! These were just two of the many kindnesses he extended to our group. He really understands the meaning of "guest service" and is to be commended for the way he conducts a tour. We came away feeling like honorary Ecuadorians!"
– Cathy and Rich Sholtanis, Tamworth, NH
"This is on of the best of the many tours I have taken over the years, notable the quality of the accommoations, excellent quides in all cities, specially, SAM, who patiently stayed with us to the ending. I have and will continue to highly recommd Friendly Planet, Very much a high-end budget package which was very flexible. Thanks to your hospitaly from you as well as the Chinese — so accommodating with a smile. — Shirley Bell"
At Friendly Planet Travel, we’re in constant communication with our tour guides around the world. We just like to be sure that we’re completely on top of everything that’s taking place in every Friendly Planet Travel destination, and make sure our guides know they’re doing a fantastic job. In fact, the No. 1 praise we receive from returning travelers is all in thanks to the great work done by our talented and informative tour guides.
Since our guides play such an integral role in your Friendly Planet Travel experience, we thought it would be a great idea to kick off a podcast series in which you can get to know a little bit about some of the locals.
First up in our series is Sam Liu. Sam has been a Friendly Planet Travel tour guide in China for the past nine years. Last week, Bridget, one of our Friendly Planeteers, had the opportunity to speak to Sam, and learn a little bit about what it’s like to be a Friendly Planet Tour guide in China.
We’re thankful Sam could take the time out of his busy schedule to chat with us for a few minutes, as he was getting ready to leave for the annual Duanwu Festival, otherwise known as the Dragon Boat Festival.
Hit play below to meet one of our very talented China tour guides.