Friendly Planet Blog

Posts Tagged ‘Peru Ecuador and Galapagos’

Why one traveler keeps coming back to Friendly Planet Travel

It’s the shout-outs of travelers like Sue Phillips of Solana Beach, Calif., who provide the motivation for me to continue to do my day job — designing extraordinary group tours to exotic destinations for adventue-seeking travelers like you.

She’s already been on three Friendly Planet Travel tours and has two more booked. Sue, I hope you’re taking advantage of our Refer-a-Friend program!

Sue came to my attention when she sent me an e-mail after returning from Friendly Planet Travel’s Peru, Ecuador and the Galapagos Islands tour. I copied it (verbatim) below.

“Fabulous trip! Can’t say enough for Friendly Planet tours. Everything is a shiny 5 stars! We’ve also been to China and Vietnam previously and they were amazing trips. We will be going to India with Friendly Planet in February and really looking forward to it. We are taking our 8 year old grandson in July to Mediterranean 3 Continents trip with Friendly Planet. He is very interested in Greek Mythology, so this will be a special trip!” — Sue Phillips, Solana Beach, Calif.

Sue, I’m delighted to hear that you keep returning to Friendly Planet Travel again and again! We work very hard to earn your trust, and everyone in the office sends you a huge thank you for your loyalty, and we promise to keep working hard every day to make your vacations special.

And be assured your grandson is going to be the star of his class when he returns to school in September. We’ll make sure of that. Thank you for your note, it certainly made my day.

New travel regulations will better protect the Galapagos Islands and improve touring

You might have heard about the new regulations going into effect in 2012 to better protect the Galapagos Islands. If you haven’t, Gadling covered them in the recent blog post, “New Galapagos Islands regulations will change 2012 tours.”

The new regulations will make it possible to limit the number of people on a given island at a given time. No vessel will be permitted to visit the same island more than once in a 14-day period.

When Friendly Planet Travel was advised of these changes, we applauded them! The Galapagos Islands are precious and fragile, and we want to be sure the islands are protected in the future.

Some travelers might assume that these new regulations will affect the tours we offer to the Galapagos Islands. There will some minor changes to the itineraries, but it’s only for the better.

Since we have several tour programs, both cruise and island-hopper types, and are heavily involved in tourism to the Galapagos, we expect to be able to provide excellent programs at affordable prices, just as we do today.

In fact, we plan to continue to grow our programs to the Galapagos in the coming years. And just as we’ve done in the past, we will do it fully respecting the fragile environment so that these precious islands continue to be a source of wonder and discovery for generations to come.

When we make changes to the itineraries of the Galapagos Island Hopper, Galapagos Island Explorer, Ecuador and Galapagos Cruise, and Peru, Ecuador and Galapagos Cruise, we’ll let you know right here on our blog.

After Peru mudslide, Machu Picchu reopens today

I wanted to start the week off with some good news. But before I tell you, let me bring you up to speed on what was happening in Peru. A massive mudslide occurred on Jan. 26 that closed cities, suspended all transportation, shut down tourist attractions, and more.

Since then, the country has been working hard to repair the damage. On the top of the list was reopening Machu Picchu, which is among the most important and popular tourist destinations in this hemisphere. I’m happy to report that PeruRail will resume service to Machu Picchu starting today!

I’m looking forward to bringing travel back to Peru’s most spectacular site. When we first heard about the mudslide, we got very busy. Two of our tours, Amazing Peru and Peru, Ecuador and Galapagos were directly affected.

If you’re wondering how Friendly Planet handled this force majeure, let me tell you what we did to accommodate our travelers. First, we immediately contacted our suppliers and made sure that there were no penalties associated with any of the options we were giving our travelers. Then we gave everyone four options to choose from.

Travelers could go on the same tour, but with an adjusted itinerary. The next option was to schedule a later departure date and receive a $100 credit to help with costs associated with changing domestic flights. Lastly, if travelers didn’t like either of those options, they could book any other Friendly Planet tour or, if travelers found none of the options appealing, they could get a full refund.

When situations such as these occur, we do everything possible for our travelers so they avoid incurring extra costs and experience as little inconvenience as possible. I put myself in their shoes. Telling them their tour is canceled because something happened that was beyond their control, and then letting them cope with the consequences themselves, is simply not an option for Friendly Planet.

In the case of Peru, I think we did a terrific job accommodating our travelers. Now that tours to one of the most stunning sites in the world is back in business, take a trip to see Machu Picchu. It’s one location everyone should see. If you want to experience it, book our 12-day Amazing Peru tour or the 15-day Peru, Ecuador and Galapagos tour.

About Peggy

Peggy Goldman is a specialty tour operator and travel expert, who owns and operates Friendly Planet Travel, a full-service company that specializes in tour packages to exotic worldwide destinations at affordable prices.   More about Peggy

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