Our offices will be closed on Friday, Aug. 29. You can still book online, make a payment, or contact us via our website.
We will reopen on Tuesday, Sept. 2 to assist you with your travel plans.

Friendly Planet Blog

Posts Tagged ‘Fairmont Towers’

Egypt protests intensify; Friendly Planet travelers in Egypt to depart on Feb. 3

This post has been updated here.

The protests in Egypt intensified with the news that President Hosni Mubarak will step down from power, but not until the end of his term in September. Supporters of Mubarak and anti-government protesters clashed in Tahrir Square Wednesday over the announcement.

But amid this bad news, I have good news to share. Friendly Planet travelers in Egypt will be leaving Cairo on a nonstop, EgyptAir flight for JFK International Airport on Feb. 3. Until then, Friendly Planet travelers will continue to stay in at Fairmont Towers, Heliopolis.

Below is the e-mail I sent to their emergency contacts last night detailing the decision to book the EgyptAir flight and how they will be accommodated until they depart. We worked 24/7 to make these arrangements for our travelers, and I’m so happy that they’ll be back in U.S. within the next day.

I’ll share more updates with you on the situation in Egypt as they unfold on the blog, Twitter, and Facebook. And stay tuned, I’ll tell you what to do about rescheduling or cancelling an upcoming trip to Egypt in my next blog post.


We would like to update you regarding your family and friends still in Egypt. At present, our group remains at the Fairmont Heliopolis. Early this morning (Cairo time) the group was offered three options for leaving Egypt. The options were:

1. A Viking Cruises-organized charter flight from Cairo to Frankfurt.
2. US Government-organized evacuation flights to Malta, Cyprus, Athens and other European locations.
3. Confirmed space on Thursday, Feb. 3 via EgyptAir non-stop service to JFK.

The group unanimously voted to remain in Cairo until Feb. 3, when they could depart via EgyptAir direct to the USA. The other two options were less attractive to the group due to the unknown costs associated with getting from Europe to the USA. The cost of the Viking charter was $600 per person plus the cost of getting from Frankfurt to the USA, plus hotel and meal expenses if overnight accommodations in Frankfurt were necessary. The cost of the US Government flights is unknown, and as with Frankfurt, the cost of getting from the European cities to the USA plus potential hotel expenses also should be considered.

The EgyptAir appeared to be the best option, as the ticket is already covered by the original EgyptAir ticket from our tour, and the extra nights at the Fairmont hotel are being covered from the refund of services our travelers are due. Thus, if all goes well, you will be seeing your loved ones very soon. And in the meantime, our travelers are comfortable at the Fairmont Hotel, with two provided meals daily as well as their hotel accommodations.

Telephone service remains difficult, although the land lines seem to work better than cell phone service. The internet remains a huge problem. We have not been able to communicate via the internet since it was cut last Thursday.

Our Egypt representatives remain with the group at all times, so they have local assistance if needed.

Please don’t hesitate to contact us if we can be of any assistance to you. In the meantime, we will continue to update you as we receive more information.

Cordially,

Peggy M. Goldman
President
Friendly Planet Travel

What to do if you or a loved one are still in Egypt

This post has been updated here.

Today, protesters in Egypt are trying to rally a million supporters in Tahrir Square to demand that President Hosni Mubarak step down. Friendly Planet travelers are safe at the Fairmont Towers, Heliopolis near the airport awaiting evacuation on either U.S.-organized evacuation flights or via EgyptAir.

If you’re one of the thousands of travelers in Egypt trying to get out, here are a few things you and your loved ones back home can do to make sure you get out as quickly as possible.

Internet traffic has been disrupted and is practically unavailable within Egypt. So, you’ll have to rely on telephone access. Cell phones are working sporadically, so even though the cost to use your U.S.-based cell phone might be astronomical, go for it anyway. It’s worth the money.

If you don’t have access to a cell phone or yours won’t work, find a land line. You can most likely charge your calls to your major credit card. If you’re calling from a hotel, the hotel will add the cost of the call to your bill. Again, it’ll be very expensive, but worth it.

If a travel agent or tour company booked this trip for you and you have not yet been contacted by them, make sure that you contact them without delay and ask for urgent assistance. They should be working around the clock to get you on a plane out of Egypt.

And if you booked this trip yourself, go to the Cairo airport or get to one of the major tourist hotels in Cairo. The U.S. Department of State will be gathering people from both spots for evacuation flights out of the country.

If you can’t get to the airport or a major tourist hotel, stay put and watch the media on TV or listen to the radio. Definitely don’t wander around outside on your own. The U.S. Department of State will be broadcasting instructions on the evacuation processes through the media in Egypt, including the English-speaking media.

Try your best to contact the U.S. Embassy in Cairo by phone at 1-202-501-4444. If you can’t get through, make an international call to the U.S. Department of State at 1-888-407-4747.

And make sure to enlist the help of your family and friends. Ask them to urgently call their congressperson’s office. The congressional staff will transmit your location in Egypt to the U.S. Embassy in Cairo, so when they’re organizing evacuations, the embassy will know where to reach you.

Following these few steps will help you get out of Egypt sooner rather than later. I’ll continue to post updates on the evacuation status of our Friendly Planet travelers and the protests in Egypt. Stay tuned to our blog, Facebook, and Twitter.

Egypt update: Friendly Planet travelers awaiting evacuation

This post has been updated here.

When I updated you last night on the situation in Egypt, I told you that the Friendly Planet travelers in Egypt were on the Nile cruise ship en route to Aswan where they would be flown back to the Cairo airport. They flew back to Cairo and are staying at the luxury Fairmont Towers, Heliopolis near the airport awaiting evacuation.

If you have family or friends in Egypt with Friendly Planet Travel and want to get in touch with them, you can reach them at the hotel. Here is the contact information:

Tel: +20 22 267 7730
Fax: +20 22 267 7600
E-mail: heliopolis@fairmont.com

But be patient if you can’t get through right away. Most lines are busy, but if you keep trying you will reach the hotel.

We are working to get everyone on flights out of Egypt, either on U.S.-organized evacuation flights or via EgyptAir, which is once again flying as usual. We are even looking into chartering a plane. Meanwhile, everyone is comfortable at the hotel, still accompanied by bi-lingual staff at all times.

Please be assured that all of us at Friendly Planet Travel, together with everyone at Wings Tours in Egypt, are working 24/7 to maintain the safety of our travelers and to get them home quickly. We will not stop our efforts until every last Friendly Planet traveler has landed in the U.S.

Stay tuned to the blog, Facebook, and Twitter for more updates.

About Peggy

Peggy Goldman is a specialty tour operator and travel expert, who owns and operates Friendly Planet Travel, a full-service company that specializes in tour packages to exotic worldwide destinations at affordable prices.   More about Peggy

Tours & Packages Our specialty for 30 years! Find one now:
choose a region Europe Mediterranean Asia Middle East Africa Central America Caribbean South America South Pacific