Friendly Planet Blog

Posts Tagged ‘Customer Testimonial’

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A customer’s thoughts on Kenya Wildlife Safari

I already told you how receiving positive feedback from our travelers is one of the most rewarding parts of my job. Traveling is my passion, and when I know that everything we’ve done at Friendly Planet Travel has made for an unforgettable life experience for one of our travelers, well, there’s nothing better than that.
Here’s another one from our files, written by an experienced traveler after her first Friendly Planet Travel vacation on our Kenya Wildlife Safari. As always, we’ve done no editing to the original letter.
“Traveling to East Africa has been a long awaited dream for me. Last November, I was finally able to realize my dream by going on Friendly Planet’s 2 week jeep safari to Kenya and Tanzania. The trip was organized locally by Vintage Africa. I cannot sing enough praises for Vintage Africa, and especially our driver guide in Kenya, James Mungai. James was an extremely knowledgeable and attentive guide. His ability to intelligently answer all of our sometimes unusual questions and spot wildlife from miles away never ceased to amaze us. James went out of his way to accommodate our needs and was always patient with all our requests, from stopping to photograph every sunset and tree cluster to positioning his vehicle for the perfect photo opportunity. As a seasoned traveler, I can truly say that this trip has been one of my favorites and having James as our guide contributed to making it so memorable. I can only hope that my next group excursion will be as enjoyable and well organized.
– Magda Laska”
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Treasured memories from Italian Treasures

We love when our travelers give us feedback on their Friendly Planet Travel experiences. We want to know what we’re doing right, so we can do it better. And if we’re doing anything wrong, we want to make it right.
Our travelers are a vocal bunch. They’re always willing to dish on their trips. We have testimonials flowing in literally every day. Now that we have a blog, we figure this is a great place to share our customers’ unedited, unsolicited testimonials.
To kick this off, here’s a letter we received last week from a Friendly Planeteer who experienced our Italian Treasures trip this past fall.
Again, this is the actual letter in its entirety, without any editing on our part:
“My mother and I along with 2 of our friends were part of the Italian Treasures tour from October 28-November 7. The trip was wonderful and we are very pleased that we chose Friendly Planet as our tour provider. Our tour director, Flavio Nicoletti, was top-notch in every way. He was professional, knowledgeable, friendly and fun-loving. He went out of his way on many occasions to ensure that our group had the best possible experience. He arranged wonderful excursions, including an evening at a Tuscan Farmstead which my travelmates and I will always remember as a highlight of our trip. I co-host a radio Morning Show in North Carolina. During the trip I called into the show to report on the trip. Flavio even agreed to join me during the call and go on the air with us! He did a great job! My friends and I now feel that we have a friend in Rome. We are so thankful to Flavio and to Friendly Planet for making our once-in-a-lifetime trip so special and memorable.
Tamera Rumfelt, Kernersville, NC”
FriendlyPlanet_IT.jpg Tamera Rumfelt with her Friendly Planet Travel guide. For more photos of Tamera’s Italian Treasure trip, have a look at our Flickr page.
Do you have a Friendly Planet Travel tale to tell? Feel free to post it here, or send it to me.

Averting disaster in China

There’s nothing that illustrates the difference between a Friendly Planet
Travel tour and our competitors than how travelers experience a travel disaster.

Now, let’s define disaster. That can be anything from someone getting sick
on the trip to losing a wallet or passport, to a snafu in the itinerary.

Here’s a story, just in from a customer letter (pasted below) that falls into
the snafu category. As you read it, ask yourself how you would feel were you
in the same situation.

This happened recently during our Best
of China
tour. Not even the weather man can always predict the
weather, right? Well, that was the case this winter in China.

Flights were grounded, and passengers (ours and others) were at risk for not
making the boarding of the Yangtze
River
cruise. This is one of the most spectacular legs of the entire trip,
and you don’t want to miss it.

Our Friendly Planet Travel tour guides quickly figured out an alternative
route, bought new tickets (without penalty to our passengers), corralled our
tourists, and set off on the new route. The day was saved.

While Friendly Planet’s travelers boarded their cruise ship, hundreds of other
travelers were left stranded. They missed one of the most dramatic and exciting
parts of the trip.

Needless
to say, everyone on the Friendly Planet Travel tour was thrilled with our course
of action. Many have written to express their gratitude. Here’s a copy of the
letter I just received, which sparked this blog post.

This is the actual letter, verbatim, without any editing.

“Meena and I had a wonderful time in China, especially making friendship with
fellow tourists. Each day was a great vacation with all kinds of relaxation
and plenty of food. Too much beer… breakfast, lunch and dinner. Overall our
last year China trip was memorable with the wonderful organization and planning
by Friendly Planet to make our stay very comfortable and enjoyable. Taking
care of our needs and requirements (Vegetarian meals) and responding to various
emergencies were the commendable services of Friendly Planet and the tour guide.
We could have missed our joy of the Cruise if they have not administered the
alternate mode of flights and the bus ride to reach the destination when the
original flight was canceled due to weather condition.

In short, we had a ball each and every day with varieties of excursions, tours,
and high quality top rated hotels, restaurants and shows — we all got the
real value for the price. The openness and good communication of our tour guide,
Sim Liu, is greatly appreciated. The finale episode highlight in Beijing was
an important event with Riksha rides, kindergarten tour and visiting a Chinese
family. Friendly Planet is the way if you want to leave the worries of planning,
touring and eating, this being my second time experience with their services.
Last year we had a vacation to South America with their group.

Meena and Ram”             

Have you had a Friendly Planet Travel experience? Have you had a bad experience
elsewhere? Share your story with me at PMGoldman@FriendlyPlanet.com,
or post it as a comment here.

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About Peggy

Peggy Goldman is a specialty tour operator and travel expert, who owns and operates Friendly Planet Travel, a full-service company that specializes in tour packages to exotic worldwide destinations at affordable prices.   More about Peggy

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