I told you earlier this week that all Friendly Planet Travel tours to Egypt are temporarily suspended until the situation in Egypt has been resolved and it’s once again safe to travel.
1. Travelers on our Dazzling Dubai and Cairo tour can replace the Cairo extension with Kenya or any other extension we can offer without any change fees.
2. At present, we have not concluded other extension possibilities, but we are working on several and will have some great suggestions shortly. Be patient with us while we work on this.
3. Anyone who prefers to cancel the whole trip at this time can do so. Presently, Emirates is waiving cancellation fees through Feb. 28. If the situation continues, they might continue to waive fees beyond Feb. 28. Friendly Planet Travel will not charge any cancellation fees for those who simply wish to cancel. Refunds in full will be granted.
If you’ve booked the Pyramids and Nile Cruise or the Pyramids and Petra tour, please consider the following options below. Once you decide how you’d like to proceed, contact us via e-mail. We need the change in travel plans in writing from you.
1. If you are traveling in February, March, or April and want to move from your scheduled Egypt tour to any other Friendly Planet tour that is available, let us know which tour you want to take. We’ll rebook you. If the tour you want shows “sold out,” please call us at 1-800-555-5765. We’ll make every effort to try and accommodate you, even at the last moment.
2. The amount you paid toward your Egypt tour will be transferred to your new tour. If the cost of the new tour is less, you’ll receive a refund for the overpayment. If the new tour is more, we’ll bill you for the difference.
3. If you are traveling in June or later and you wish to wait and see how the situation in Egypt evolves, you can do so without risk of losing your deposit by cancelling or changing destinations at a later time. Furthermore, your travel insurance is fully transferable to another tour, so you can move the coverage you purchased for the present tour to a future tour without any penalty or disruption in coverage.
4. If you want to cancel your tour, let us know. We will refund your deposits and payments in full. We regret not having you with us at this time, and we hope that you will decide to join us in the future.
If you have any concerns, call 1-800-555-5765 and ask to speak to one of our reservationists. I understand how upsetting it can be to know that the vacation you’ve waited for might have to be rescheduled or relocated somewhere new. But I promise that we will work our hardest to find you something that will be an extraordinary experience.