As you know, the political protests in Egypt have not slowed down and the U.S. Department of State has issued a travel alert. All Friendly Planet Travel travelers in Egypt are safe and we have representatives with them at all times. But we are working 24/7 to get them out of Egypt as soon as possible. The demand for flights out of Egypt is high, but the U.S. government is sending planes to Egypt to help get our citizens out of the country more quickly.
In fact, Friendly Planet Travel passengers are all onboard two cruise ships on the Nile River. The ships are not docking at the moment, so travelers are far from any protests. The cruises will dock once we are able to safely get them to the airport and on flights out of the country.
This is a great strategy on the part of our representatives in Egypt, who decided early on to get our travelers to the safety of Luxor and Aswan, where no demonstrations were taking place. Below is a letter I sent to all of our travelers explaining this strategy and what we’re doing to get them home.
Cell phone service has returned to Egypt, although lines are busy. So please be patient if you’re trying to reach family and friends in Egypt. Rest assured, we are working aggressively to make arrangements to get everyone out of Egypt. The safety and security of our travelers is our most important priority, and we will not stop working until each one is home. We expect this to happen in the next day or two.
But again, patience is the goal. We are not the only company with travelers in Egypt who need to get out. Everyone is trying as hard as we are, so please give us the opportunity to work the best way possible.
Dear Friendly Planet Travelers,
I want to personally let you know that we are doing everything possible to evacuate you from Egypt in the safest and most expedient way possible. We have been working on getting you home from the moment it became clear that it was no longer safe to remain in Egypt. We have been trying to reach you by phone since Friday, but because of the very difficult situation and the lack of cell phone and internet access, the land lines have been choked with traffic. Except for a few lucky instances, we have not been able to speak with you directly. However, please be assured that we’ve been very busy. I would like to update you.
1. You were taken to Luxor anticipating that it would be much safer for you and for no other reason. We wanted to be sure our travelers would be out of harm’s way. Luxor was an extremely good option.
2. We are in contact with your family and friends – these are the emergency contacts you gave us – to keep them updated regarding our efforts, your location and any other details we have managed to obtain. Even if you haven’t spoken to anyone at home during this crisis, we have been in touch. They know you are safe.
3. Please do not assume that since we haven’t spoken by phone, you are being held on the ship because we want you to enjoy a cruise or because you’ve already paid for this portion of your trip. Nothing could be further from the truth. You are on the ship in order to be safe while we make arrangements to fly you home. No other reason.
4. At present, we are trying to arrange for you to fly home on Monday. You were scheduled to fly via EgyptAir, but because of a manpower issue and the huge demand on the available seats, EgyptAir is not able to cope immediately. The US government is planning to begin flights out of Egypt to the USA on Monday, and we are in contact with the Embassy to be sure you are included in these flights. You will depart from Egypt on the first flights that become available to us. If EgyptAir comes through first, you’ll depart via EgyptAir. If the US planes come through first, you’ll fly out that way. The important thing is to be assured that we will get you out.
This message was made possible by sending it to our Egypt reps, Wings Tours & Nile Cruises, by fax. We are hopeful that since there are some land lines available through the various Wings offices, it will be received and then delivered to you directly aboard your Nile cruise ship. We will try to send additional messages if possible. In the meantime, please be sure that we will not stop working for a moment until you are all safely home.
Peggy M. Goldman