As I mentioned in my previous post, I don’t have to tell you about the travel disaster that hit so many people in Europe and elsewhere. I thought you might find it interesting to know what we, at Friendly Planet, did after the volcano in Iceland erupted.
As soon as we heard about it, we called all hands on deck because we had travelers that were crisscrossing Europe, and as far away as India, as part of their travel. We had to try and make sure that we knew where they were, what they needed, and had a steady stream of information going to them about what to do.
We started calling airlines, but that turned out to be a waste of time. The lines were absolutely overloaded and it was impossible to get through. So, we went online in order to reroute as many of our travelers as we could.
We started on Friday and we worked straight through Sunday, getting everyone we could back to the United States. I was impressed and inspired by how hard the Friendly Planet team worked to accommodate everyone and how appreciative many of our travelers were of our efforts.
Mandi Fulk of our air department deserves a special mention here. She became a whirling dervish, simultaneously handling calls, finding odd seats, and piecing together amazing itineraries to get people home quickly. Thanks to her efforts, most of the people who got home in a timely way avoided the extra days and weeks of waiting to get on later flights.
The traveling public probably doesn’t realize that in a crisis, travel agents, like travelers, are forced to slog through on their own. Our industry is fragmented, and full of rules that make things difficult.
It isn’t easy to sift through thousands of flights. When every flight is booked solid and there are literally thousands of travelers competing for those odd seats, finding the seat or two that will bring Mr. and Mrs. Jones home is very difficult. While we didn’t succeed 100 percent, I am very happy to say that we got pretty close. Who is it that said, “the enemy of very good is excellent?”