I wanted to start the week off with some good news. But before I tell you, let me bring you up to speed on what was happening in Peru. A massive mudslide occurred on Jan. 26 that closed cities, suspended all transportation, shut down tourist attractions, and more.
Since then, the country has been working hard to repair the damage. On the top of the list was reopening Machu Picchu, which is among the most important and popular tourist destinations in this hemisphere. I’m happy to report that PeruRail will resume service to Machu Picchu starting today!
I’m looking forward to bringing travel back to Peru’s most spectacular site. When we first heard about the mudslide, we got very busy. Two of our tours, Amazing Peru and Peru, Ecuador and Galapagos were directly affected.
If you’re wondering how Friendly Planet handled this force majeure, let me tell you what we did to accommodate our travelers. First, we immediately contacted our suppliers and made sure that there were no penalties associated with any of the options we were giving our travelers. Then we gave everyone four options to choose from.
Travelers could go on the same tour, but with an adjusted itinerary. The next option was to schedule a later departure date and receive a $100 credit to help with costs associated with changing domestic flights. Lastly, if travelers didn’t like either of those options, they could book any other Friendly Planet tour or, if travelers found none of the options appealing, they could get a full refund.
When situations such as these occur, we do everything possible for our travelers so they avoid incurring extra costs and experience as little inconvenience as possible. I put myself in their shoes. Telling them their tour is canceled because something happened that was beyond their control, and then letting them cope with the consequences themselves, is simply not an option for Friendly Planet.
In the case of Peru, I think we did a terrific job accommodating our travelers. Now that tours to one of the most stunning sites in the world is back in business, take a trip to see Machu Picchu. It’s one location everyone should see. If you want to experience it, book our 12-day Amazing Peru tour or the 15-day Peru, Ecuador and Galapagos tour.