Friendly Planet Blog

Customer testimonial: Feeling like honorary Ecuadorians

Hearing what a wonderful job our tour guides do always makes me proud. I love getting feedback about our trips, and I recently received some rave reviews about our Ecuador and the Galapagos Islands tour.

I wanted to share one with you from a couple who found their tour guide to be above and beyond their expectations.

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"In writing our evaluation, we did not have enough room to tell you about our guide, Patricio. He was, without a doubt, the most friendly, patient, and knowledgeable guide we have had out of many tours we have taken. We hope that you will pass this information on to the Friendly Planet office in Ecuador, as we feel that he should be given special recognition for the superb representation of your company. We had two medical emergencies with travelers in our group. He was able to get doctors for them and arrange for one of them to join our trip the next day.(The other man refused treatment, as this wasw an on-going medical problem, and was fine the next morning.) Another time, while telling us of the exportation from Ecuador of roses, he asked our driver, Jose, to stop for a moment. He came back a few minutes later with roses for all of the women on the bus! These were just two of the many kindnesses he extended to our group. He really understands the meaning of "guest service" and is to be commended for the way he conducts a tour. We came away feeling like honorary Ecuadorians!"

– Cathy and Rich Sholtanis, Tamworth, NH

1 Comment

  1. Rich_e-travel

    Yes, Many Kudos to Patricio!!!
    My two sons and myself experienced the fabulous Ecuador trip by Friendly Planet in August and were fortunate to have Patricio as a guide.
    His wife had just delivered their second child, but it seemed like we were now his adopted family as he took extremely good care of the entire group every minute of the tour.
    He also bonded well with my two young adult sons who had some trepidation of traveling with “old” folks like their father. All went great, like the effortless float of our inner-tubes down the Amazon River tributary. HIGHLY RECOMMENDED, and ask for Patricio!
    Dan R.

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About Peggy

Peggy Goldman is a specialty tour operator and travel expert, who owns and operates Friendly Planet Travel, a full-service company that specializes in tour packages to exotic worldwide destinations at affordable prices.   More about Peggy

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